Voicebot AIThe Communication of the Future

Your innovative voice assistant for customer service

What is
Voicebot AI?

Voicebot AI is artificial intelligence that uses voice communication. Known as the communication of the future, it is already revolutionizing customer service and automating business processes. It interacts with customers in natural language, based on pre-prepared scenarios, and performs repetitive tasks much faster and more accurately than a human could.

Its primary role is to automate and reduce repetitive duties in customer service, sales, marketing, and HR activities, thereby lowering operational costs in your company. Every day, the list of tasks that can be delegated to artificial intelligence grows, adapting to the individual needs of entrepreneurs.

How does
Voicebot AI work?

Voicebots utilize ready-made, implemented scenarios to conduct conversations with customers using natural language. The first voice bots were not well received, as they were difficult to communicate with, and recipients often hung up after just a few sentences.

Now, the level of sophistication of voicebots is much higher—they can answer questions and conduct nearly natural conversations. According to forecasts, they will soon become indispensable in customer service processes across various industries.

Among the tasks that voicebots can perform are survey responses, scheduling sales meetings, calling potential clients with offers, lead qualification, soft debt collection, and even preliminary recruitment interviews. Voicebot AI recognizes voicemail, can automatically call customers back, and increases team efficiency.

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Chatbot, voicebot AI, IVR Systems – hhoose the optimal solution

Broadly understood artificial intelligence today offers a wide spectrum of tools tailored to the individual needs of a company. They perform various repetitive tasks with efficiency and accuracy that cannot be matched by manual execution. Free your team from tedious, repetitive tasks so they can focus on creative work, leaving the routine to artificial intelligence.

Chatbot A customer service program that simulates conversation and enables interaction between users and the company based on artificial intelligence. Preloaded data allows chatbots to answer questions and solve customer problems in real-time. Chatbots continuously learn to improve their conversational skills, providing high-level support to customers.

IVR Tools used in contact centers or call centers that allow customers to press digits on their keypad to select the topic of the conversation. Often confused with voicebots, they do not engage in conversations.

Voicebot AI highlights

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Reduced operational costs

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More efficient customer service

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Personalized user interaction

Voicebot AI – one bot, different needs

Technology is meeting companies’ needs by offering increased service efficiency at a better price. Scenarios implemented in the voicebot can be highly diverse, tailored to the industry and the specific process being automated. What business processes can a voicebot automate?

Customer service and sales

Voicebot will serve your customers more efficiently and accurately—around the clock, including weekends, holidays, and vacations. It will revolutionize communication in your company, increase sales without the need to involve salespeople, and handle the following tasks:

  • Customer identification
  • Scheduling, rescheduling, confirming appointments (e.g., in medical facilities)
  • 24/7 advanced order processing
  • Answering frequently asked questions in an online store
  • Conducting surveys
  • Handling complaints
  • Accepting customer requests
  • Resolving routine issues
  • Proposing offers to potential customers
  • Building positive customer experiences
  • Soft debt collection
  • Virtual call center operations—customer conversations

Marketing

Voicebot will enhance the effectiveness of your marketing activities by qualifying acquired leads at the first stage of the sales funnel. Example voicebot functions in marketing:

  • Retrieving phone numbers from forms
  • Lead qualification
  • Collecting feedback from current and potential customers
  • Running promotional campaigns

Recruitment – HR Voicebot

Voicebot will support recruiters at every stage of the recruitment process. It will be indispensable not only for large-scale recruitments. A voice assistant will guarantee:

  • Streamlining the recruitment process
  • Collecting application documents
  • Conducting preliminary interviews
  • Scheduling recruitment interviews in the calendar
  • Providing feedback to candidates (often overlooked in recruitment and negatively perceived by candidates)

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Voicebot AI – serving businesses across many industries

Voicebot for eCommerce

24/7 customer service and personalized messages increase customer loyalty and sales. The voicebot can accompany the customer at every stage of the sales process—from product interest, through sales, collecting opinions, or assisting in resolving complaints. The voice assistant will contact the customer immediately after they leave an inquiry and can conduct over 5,000 conversations simultaneously.

Voicebot for call centers - automate customer service

Voicebot allows you to automate repetitive tasks in a call center. Reach thousands of additional contacts without expanding the team! Initial qualification, meeting confirmations, reporting—all this can be automated.

Voicebot for the medical industry

Scheduling and rescheduling appointments in the medical field is a daily routine. Patients often forget about their appointments or fail to cancel them, which exposes the medical facility to significant costs. At the same time, there is a lack of staff to call patients. Voicebot will increase the success rate of attended appointments and even plan future ones, all without incurring additional costs.

Voicebot for Professional Services - investing in business processes

Questions asked by customers often repeat. Statistics show that employees spend almost half of their working time on tasks that can be automated. By implementing a voicebot in a service company, you will significantly increase team efficiency and free employees from routine duties, which often lead to frustration. Surely in your company, there are tasks and processes that must be done but are repetitive, not too complex, and can be performed by a machine. Meanwhile, your team can focus on their real goals and those of the entire company

Voicebot – Increase customer satisfaction by
30%!

Your customers care about time. They need answers right away, and if they don’t get them, they go to the competition. But it doesn’t have to be that way!
Most questions and tasks can be structured into scenarios and automated. Everyone benefits from this.

Customers

Receive answers immediately, at any time of the day or night, which increases their loyalty, makes them feel taken care of, and they are more likely to make purchases from you

Employees

Don’t have to deal with routine, boring tasks, or provide the same answers to similar, routine questions.

Managers

Gain satisfied customers and a more effective team. Customer service efficiency increases, customers are happy, sales grow, processes are automated, and service is well-managed.

Voice Assistant – key benefits for you

Our Voicebot integrates with ChatGPT, making tool preparation and implementation even faster. It acts as a fully autonomous consultant, capable of solving most repetitive problems independently.

Automation of key business processes and tasks

Automating key business processes and tasks with a voicebot allows companies to efficiently manage customer communication and optimize service. Advanced algorithms enable voicebots to conduct natural conversations, increasing customer satisfaction and speeding up processes while reducing operational costs.

Understanding customers' natural language and conducting personalized conversations

Understanding customers’ natural language and conducting personalized conversations significantly enhance service quality and build positive customer relationships. Thanks to advanced natural language processing (NLP) technologies, voicebots can analyze the context of statements, recognize intentions, and tailor responses to individual user needs. Personalized conversations make customers feel more understood and appreciated, increasing their loyalty and satisfaction.

Continuous improvement and adaptation to organizational needs

Continuous improvement of voicebots and their adaptation to changing organizational needs are key to maintaining high-quality customer service and process efficiency. Regular updates and algorithm optimization allow voicebots to better understand and respond to various situations, increasing their usefulness in dynamic market conditions. Adapting voicebots to specific organizational requirements enables more precise and personalized interactions, leading to greater customer satisfaction and better operational results.

Maximizing efficiency while minimizing investment

Maximizing efficiency while minimizing investment becomes achievable through the use of voicebots, which offer high-quality service at relatively low implementation and maintenance costs. Compared to traditional forms of automation or hiring additional personnel, voicebots provide a more economical solution that quickly pays off. Investing in a voicebot does not require significant financial outlays, and thanks to its efficiency and 24/7 operation, it significantly contributes to reducing operational costs and increasing profits. This solution allows companies to achieve better business results without incurring high costs.

Advanced Voicebot – pricing

Voicebot AI for customer service and business process automation is an investment that quickly pays off. This virtual employee provides customer service at any time of day, just as effectively and accurately. Efficiency is always consistent, requiring no additional work or investment. The voicebot learns automatically by conducting discussions and answering customer questions. Considering the cost of an employee, their training, and upskilling, the price of a voice assistant is much lower. The technology meets the needs of entrepreneurs, always adapted to changing internal and external circumstances.

Pricing depends on the service, demand, but always includes seamless integration of the voicebot with the company’s existing tools, expert assistance, employee training, and post-implementation support.

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Discover today how our voice assistant will revolutionize business processes in your company. Contact our experts and learn about the benefits of implementing a voicebot in your company.

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