0
Callback24 – a mobile application
Answer phone calls from customers anywhere and at any time.
Install the mobile application via Direct APK download, Google Play or Appstore.
Calling the customers back within 15 seconds
Turning on the application allows you to call the customers back within a dozen or so seconds.
The customer must only leave a phone number and select the “call me now’’ button and almost immediately your phone will ring, and you will establish a call with them. Our research shows that the option of immediate contact is preferred by 58% of users.
Call tagging
Call tagging involves attributing an appropriate term to completed calls to understand their purpose. You can enter the terms individually and fit them to your line of business, for example, a sale, customer service, transport, and help.
Registering the incoming and outgoing calls and the callback calls
The application allows one to register and systematize the calls in the company. You can build a professional database of potential customers and access call history by particular consultants and mark them with the appropriate tags.
Calling the customers from Facebook back within 15 seconds
Integration with the Facebook Lead Ads allows the gathering of data and call wins, returning calls to customers within dozen or so seconds, without needing to log in to the Facebook account! The customer completes the form and immediately allows you to establish a call with them.
Access to skipped and missed calls
If are unable to answer the callback or need to reject it – it won’t get lost. In the application, you will find a list of customer phone numbers which you should call back. None of the potential contacts will get lost.
Shortened access to the application panel
In the application, you can access the most important company statistics, including the number of calls, the average time of a call, and the duration of a package. You can also edit the working hours or the service settings. Thanks to this you can monitor and be abreast of what your retailers do.