Callback24 for the Medical Industry

Reduce cancellation rates!

Help potential patients and make it easier for them to contact a doctor or reception!

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Callback24 clients

You require only 5 steps to increase patient scheduling at your clinic.

1
Create a Callback24 account
2
Configure your service
3
Add consultants and install the mobile application for each of them
4
Integrate Callback24 with Google Analytics
5
Talk with patients, tag calls, and see the effect of Callback24 on appointment scheduling at your clinic.

What are the advantages

of Callback24 implementation at your clinic?

N

reduction in missed patient calls

N

increased efficiency of scheduled appointments

N

reduced visit abandonment

N

reduced marketing cost

N

independent CRMs with patients’ data

N

easy-to-use communication channel, adjusted to the needs of every patient group

N

increased credibility and competitiveness

N

Improved customer perception of a clinic

Test Callback24 for 30 days for free!

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Callback24 – the first encounter with a patient

Manage patients’ appointments over the phone. Offer them the possibility to leave a phone number as an easy and available option for everyone. No need to hang on the line.

Popular functions:

  • Call a customer back within 15 seconds or when he/she chooses – show understanding for your patients and call them back as soon as they ask for a contact.
  • Reschedule calls in the calendar – plan calls with patients; the application itself will remind you about it.
  • E-mail notifications from patients – give your patients the possibility to send e-mails.
  • Division of consultants for National Health Fund and private patients – create two independent departments and redirect patients to the appropriate people.
  • Foreign language service – in many larger cities, patients can ask for a conversation in a foreign language. You can also create such a possibility for your patients.

Callback24 for doctors

Help your patients and give them a chance to contact you at a specific time. Schedule direct visits and provide telephone consultations.

Popular functions:

  • call a patient back at a specific time – patients will appreciate the ability to contact you, even if it’s over the phone.
  • call recordings – record calls and ‘go back’ to them to record the details of the conversation with a patient.
  • leaving e-mail message by a patient – open up a new method of communication and give your patients a chance to contact you.

Callback24 for marketers

Attract more patients and turn them into successfully conducted visits. Increase conversion rate and check which marketing campaigns acquire the most patients.

Popular functions:

  • integration with Google Analytics and Facebook Lead Ads – check where your clients come from, and which advertising channels are the most effective.
  • track calls without using the Callback24 widget – monitor the number of patients that call you without using the widget.
  • call tagging – check, with the use of tags, what problems clients report the most and which calls resulted in a patient making an appointment.

What medical firms’ problems does Callback24 resolve?

Hanging on the line

‘…You are…18 in line…’
‘estimated waiting time is…. 40 minutes’!

Sound familiar?
Not with Callback24!
Now, it is a patient that chooses the time he/she wants to contact receptionists.

Cancelling an appointment

Cancelling an appointment is one of the biggest issues in the medical industry. It causes problems for both patients and medical staff.
Cancelling a scheduled appointment via phone/e-mail reduces the cancellation rate.

No possibility to plan a call

Callback24 allows you to precisely schedule a call with a receptionist.
If a clinic opens at 4 pm, a patient can already schedule a call at 8 am – he/she doesn’t have to wait for the clinic to be opened.

Cost and ways of acquiring acquiring new clients

Thanks to Callback24, you know the cost of acquiring a new patient.
The installed widget will show you where your patients came from, and which marketing campaigns are the most effective.

Test Callback24 for 30 days for free!

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Functions our clients use

calling a patient back within 15 seconds

Call patients back immediately or schedule appointments.

rescheduling calls in the calendar

Plan phone calls with patients, reschedule them for another day and remind your patients about appointments.

Messenger Chat integration

Answer patient questions in private, plan visits, and set reminders about appointments

departments

Add departments and consultants and immediately redirect your patient to the right person.

call planning

Plan phone calls with patients and monitor the effectiveness of reception employees.

Google Analytics integration

Reduce marketing costs and discover where your patients come from.

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