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Callback24 for IT Services
Improve the process of selling software and IT services!
Explain complex terms, present the differences between packages and platforms, and give clients the chance to talk with a specialist.
Callback24 clients:
You require only 5 steps to increase orders of IT services
What are the advantages
of implementing Callback24 at your firm?
increase the number of sales calls by up to 30%
reduce response times to client enquiries
Listen to recorded calls and analyse the work of managers
reduce marketing costs
immediate help and explaining complex terms
additional communication channels – chat, phone, and e-mail in one place
CRMs integration and building a lead database
openness to client needs and creating a professional brand image
Test Callback24 for 30 days for free!
Callback24 for the Customer Service Department
Respond to enquiries from clients within 15 seconds!
Talk, chat, and send responses to e-mails directly from the web dashboard of our tool.
Popular functions:
- integration with a chat – clients appreciate the ability to chat anonymously – give them a chance to do that.
- calling a client back within 15 seconds – turn on the application and contact clients almost immediately.
- departments – ensure clients are talking to the right person. Create departments and add appropriate consultants.
- Facebook Lead Ads integration – acquire clients from Facebook campaigns and call them back within 15 seconds.
- enable e-mail notifications – by using the ‘leave a message’ option, you will immediately receive a notification when an e-mail from a client appears.
- calendar call planning – forget about unanswered calls; you can plan all the calls in the calendar.
Callback24 for Sales Department
Affordably increase the number of clients and take additional promotion actions. Acquire clients outside of business hours and during the weekend.
Popular functions:
- call tagging – tag calls according to the needs of your department and verify the effectiveness of sales calls.
- incoming, outgoing, Callback24 calls recording – record calls, make notes and reach your clients with a personalised offer.
- calling a client back with Facebook Lead Ads campaign – return calls to clients acquired through Facebook Ads without logging into your account.
- widget personalisation – create a widget that will distinguish your offer.
- enable additional communication channels – allow your clients to contact you not only by phone but also via chat.
Callback24 for a Marketing Department
Increase the conversion rate on your website and look into your customers’ buying journey. Choose communication channels that are the most effective, and don’t overspend your budget.
Popular functions:
- integration with Google Analytics and Facebook Lead Ads – track the customer’s buying journey and check which campaigns are the most effective.
- track calls without using the Callback24 widget – verify how many clients call you without using the widget.
- call tagging – analyse the number of calls, find out why clients call you, and where leads come from. Analyse websites that are the most successful in sales.
What problems does Callback24 resolve
IT services sales
IT services like websites, shops, dedicated systems, and hosting (virtual products you can’t touch, see or measure) are not easy sales. It requires comprehensive knowledge, understanding and the ability to present a solution that would meet the client’s needs.
With Callback24, specialists can directly contact a client, make an appointment, and finalise a transaction.
Immediate contact with a specialist
Big corporate firms offer contact with clients via calls or contact forms on websites. The potential client never knows when and if he will talk to a proper person. Usually, he is redirected from one department to another.
By installing the Callback24 widget on your website, your clients can effectively talk with a specialist. The widget allows for immediate contact only when a consultant is available. In other cases, the client can plan a call later or in the following days.
High-cost of marketing
Competition in the IT services market is huge. To distinguish yourself and attract new clients, you need an enormous budget.
With Callback24, you can attract new customers with call-to-action mechanisms for free.