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How does Callback24 improve the customer experience?
Learn about tools to increase the effectiveness of your consultants.
Analyse and compare calls and train your employees accordingly.
30 days for free・no obligations
1.
Consolidated knowledge
Callback24 records incoming, outgoing and callback calls. You receive call history data from your entire company for review. You know how many prospective clients are calling you, the number of outgoing calls and the number of customers that Callback24 has acquired.
2.
Reports
In the reports, you will find data showing the number of incoming, outgoing and callback calls. The frequency and duration of calls by an individual consultant are also noted. You will know which consultants have made the most calls. The report also shows converting pages, service effectiveness, and much other valuable information to increase the performance of your consultants.
3.
Call recordings and analysis
Tag calls as new sales, sales, complaints, and TV and radio campaigns. Listen to recorded calls, motivate your consultants, and conduct additional training to improve your customer service!
Want to know more?
Test it yourself!
See also
How does Callback24 increase the number of calls?
Our CTA mechanisms will increase the number of calls made from your website by up to 30%.
How does Callback24 help with trend analysis?
You will be provided with the knowledge and data to create more effective business strategies and gain a competitive advantage.
Explore Callback24 features
Once a customer enters his/her phone number in the pop-up, Callback24 will connect them with an available consultant within 15 seconds – free of charge. There is no need for a customer to install additional software.
How does Callback24 help with trend analysis?
You will receive the knowledge and data to create more effective business strategies and gain a competitive advantage.
How does Callback24 automate sales processes?
Are you managing a business and wondering how to automate your sales processes? Explore the possibilities of Callback24 integration with other available CRM systems!